--- title: "Practice-Web Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Practice-Web the right Dental solution for you? Explore 115 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/48192/Practice-Web-Dental/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Practice-Web 4.9 (115) [View alternatives](https://www.capterra.com/p/48192/Practice-Web-Dental/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Practice-Web Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews LL Leslie L office managerHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “It gives you the drive to want to learn more about and actually watch the tutorial videos.“ July 7, 2025 JC Jaewoo C OwnerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “texting word count limitations and the fact that the number for the texts comes out as 1-800 number; not that great in terms of the reports being accurate (like recall list)“ August 14, 2024 SR Sandhya R PresidentHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Unlikee other software support, they actually pick up calls, and on rare occasions when they don’t, they are quick to return the call.“ December 13, 2024 JA Jennifer A Office ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “unable to switch easily from the texting to the schedule.“ December 14, 2023 TC Tony C Dentist ProsthodontistHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Customer service: Always available, if not immediately, it is certainly within a couple of hours and/or same day“ December 13, 2024 YB Yahia B Office ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Few DB queries don't work.“ October 4, 2024 DA Danielle A Office ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Extremely easy to use, detailed and continuously updating to current needs of the office.“ February 22, 2025 AW Arthur W DDS-Owner of Portable Dental ServicesHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “This made it easy to sort in this way, but, unfortunately, this field was taken over by Open Dental a number of years after I had purchased Practice Web and after that it was no longer available for my using it in the unique way that I did. “ April 4, 2023 ## Showing most helpful reviews Showing 1-25 of 115 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nelson V. Customer Service Hospital & Health Care Used the software for: 1-2 years ### "Easy to use with many useful features" November 23, 2018 5.0 Our office was unsure about which electronic patient management software to get after a bad experience with our previous program and Practice Web was recommended to us. Learning the in and outs of the program only took a few days but we do not regret out decision to switch! Pros A very versatile program with ample room for customization and an incredibly helpful support staff. Cons The graphic design and user interface could be a little more polished and appealing. Review Source VA Vincent A. Manager partner Medical Practice Used the software for: 2+ years ### "2022 November practice web review. " November 23, 2022 5.0 Overall the product experience improves over time and tech support gets better and more efficient. Pros Less complicated, more personal attention from tech support, more economical Cons Some tech support operators are excellent while others at times are somewhat less efficient. Alternatives considered [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Reason for choosing Practice-Web Less complicated, more personal attention from tech support, more economical Review Source Response from Practice-Web December 27, 2022 Thanks for your kind words, doctor! We're glad you find Practice-Web to be less complicated and more economical than Dentrix was, and are happy to hear that Support is taking good care of you. In regard to your comment about the efficiency of some Support Specialists - we recently expanded our support team to provide faster service. Looking at your history, you've likely noticed a difference in speed between an agent who's been with us for about four years and one who's been with us for about six months. All our reps go through rigorous training, plus they're constantly in contact with senior reps, and are encouraged to escalate calls promptly if need be. We appreciate your feedback and will make sure that, with continued training, even our new team additions are on the same level as our senior techs as soon as possible. NF NICHOLAS F. President Medical Practice Used the software for: 1-2 years ### "The downs of Practice Web" November 7, 2019 1.0 None, there are countless unresolved issues that we are having on a daily basis. Pros Really nothing...way to many issues in using it! Cons Not user friendly and their training was totally inadequate to understand how to implement it into our practice!! Review Source Response from Practice-Web April 22, 2021 We appreciate your loyalty to DataTeam DDS and we strive to make the transition to Practice-Web as smooth as possible for our Datateam clients. We provided your office with over 8 hours of training and made sure to follow up with your team regular post training to make sure any questions were answered. Please note that if you have any unanswered questions or unresolved concerns our technical support team will be happy to help. JG John G. Owner Medical Practice Used the software for: 2+ years ### "Dental Management Software " July 16, 2021 5.0 I have been using this software since January 2006 and it has enabled me to be more productive and more efficient and confident in my clinical and business record keeping. Pros This Dental Management Software is excellent. Comprehensive record keeping that is easy to use. I like how the software is set up with separate modules that are easy to use. Cons There are so many features that there is a learning curve that takes some time to incorporate all the potential features of this software. Alternatives considered [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Reason for choosing Practice-Web Practice-Web is a open source software and allows the user to install its programs on unlimited computers without paying for each installation. It is an excellent software product with excellent customer service and support. The database is MySQL which is fast and efficient. My only regret is that I did not implement this product 15 years sooner when it came out in the early 1990s. Review Source Response from Practice-Web July 19, 2021 Thanks so much for your kind words, Dr. G! We appreciate your loyalty all these years and are thrilled Practice-Web has helped boost your production and efficiency! Just an FYI- if anyone on your team is still learning or you onboard someone new, we have a wealth of training videos in the Resources section of Practice-Web.com and also on our YouTube channel (they're grouped into playlists by job area there too). We also recommend following us on other social media platforms (Facebook, Twitter, LinkedIn), as we share a lot of tips and how-tos there as well. And, as you know, support is always just a call or email away! The team is happy to walk you or your staff through any areas that are unclear. :) DA Daniel A. Director of Operations Health, Wellness and Fitness Used the software for: 1-2 years ### "Practice Web Review" October 12, 2023 4.0 Overall, my experience has been fairly positive. Tech support has been responsive and helpful and with help, it has been able to meet most of our needs. Pros I really like Practice Web Connect. We are able to communicate with patients in a way that is more comfortable and convenient for them. I also really like that we can call tech support instead of sending a help ticket. They are also very helpful and responsive. Cons While the software has a lot of flexibility and customization options, it is a bit difficult to know how to make the software do what you need it to, without having tech support remote in to do it for you. Alternatives considered [Dentrix Enterprise](https://www.capterra.com/p/161566/Dentrix-Enterprise/) Reason for choosing Practice-Web The price and the many customization options. Review Source Response from Practice-Web October 19, 2023 Thanks for your thoughtful review, Daniel! We're thrilled pwConnect patient texting is making communication easier for you and your patients and that our Support team is helping your office thrive. We'd like to chat with you more about your experiences but are having trouble linking you to a practice. Can you please send an email to sales@practice-web.com and let us know which practice you're with? Thanks! DM Devang M. Dentist owner Health, Wellness and Fitness Used the software for: 2+ years ### "PW is a MUST BUY" May 2, 2024 5.0 I have been PW for more than 15 years and recomme d ot to everyone Pros Ease, convenience, customized features... Cons I dont have any cons. Still trying to figure out some of it features sunce so many. But its not a negative Reason for choosing Practice-Web Cost ease of use, newest available at the time Switched from [TDox](https://www.capterra.com/p/166798/TDox/) Progress, keep with technology and low price, Review Source Response from Practice-Web July 3, 2024 Thank you Dr. Modi for being a valued client for 15 years! If you would like to learn to use some of our amazing features you haven't implemented yet, don't hesitate to reach out to support and we'll be happy to assist you. DC David C. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "The best PM" August 22, 2024 5.0 I brag about it all. Very efficient. I've added a stand up computer on the clinic floor because most entries are so quick, it's a waste of energy to sit down. Pros The ease of charting and the notes below the chart that are permanently there and aren't scrolled with the official chart notes. Cons The click to the chart page from the calendar could be simplified. Most calendars provide a left click but yours left click options provide the rescheduling options. One option at the bottom of the scroll down menu for chart face would be nice. Also, my network computer manager has always hated that this is not a web product by current definitions. He consults on all sorts of industries and the computer products always use online servers if they are called "web". Switched from [SBI Software Greenhouse](https://www.capterra.com/p/222077/Greenway-Health-Prime-Suite/) Horrible experience, losing cases and billings Review Source Response from Practice-Web August 29, 2024 Thanks David for your kind words! We're happy to have you as part of the Practice-Web family. MS Mira S. Manager Hospital & Health Care Used the software for: 2+ years ### "Practice-Web system is very easy to navigate." August 3, 2024 5.0 Practice-web is an all-in-one dental system, very easy to navigate and learn. Coming from previous banker who has a zero experience in the dental industry. Pros Practice-Web system is very easy to navigate. Also, if I have any technical difficulty, their technical support is available even on weekends and they reach out pretty fast. Cons The least I like about the tool is that the bone graft has no tooth number option so I would have to edit it on our EDI solutions website. I hope they can update this. Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) Reason for choosing Practice-Web That time Practice-Web had a promotion and was cheaper but with the same features. Review Source Response from Practice-Web August 12, 2024 Hi, Mira: Thank you for being a valued client and for using Practice-Web! We're very happy to hear that you appreciate our support team. Regarding your concern about the bone graft procedure, it is possible to change the treatment area specifics so that that procedure code will prompt you to enter a tooth number. If you would like assistance with this process, reach out to support and we'll be happy to assist you. SJ Stephanie J. Patient Relations Health, Wellness and Fitness Used the software for: 2+ years ### "Highly Recommended Dental Software" June 7, 2023 5.0 Highly recommend Practice Web due to it's helpful features and the ease of navigation. Very good customer service is a bonus! It's easy to contact them and all the representatives I've dealt with are friendly, willing to help, and they absolutely know what they are doing! Pros Very easy to navigate and useful features. Awesome customer service! Cons Have to pay for extra for texting service Reason for choosing Practice-Web Ease of use and helpful features Review Source Response from Practice-Web June 27, 2023 Thanks for your detailed review, Stephanie! We're glad you find Practice-Web easy to use and feel supported by our customer service team. We also have an all-inclusive cloud-based software if that's something your office is interested in. It comes with unlimited texting, claims, email marketing, online scheduling, and all kinds of other practice management tools at no additional cost. Larger practices like yours love it. Drop us a line if you'd like more info. AI Alex I. owner Hospital & Health Care Used the software for: 2+ years ### "Practice-Web review" February 5, 2024 5.0 Pros Menu driven - easy to navigate and data entry Cons There are so many features that are still not discovered Reason for choosing Practice-Web referral from a friend who had been on it for years Review Source Response from Practice-Web July 3, 2024 Hi, Dr. Ivanoff! Thank you for being a valued client and for using Practice-Web. We're happy to assist your team with maximizing the benefits of Practice-Web by teaching you how to use some of those unused features you mentioned. Please reach out to our support team and we'll be happy to assist you. FC Fernando C. Dentist Hospital & Health Care Used the software for: 2+ years ### "Honest assessment of the best Dental Software" December 5, 2022 5.0 This software is like a 5 course meal , that is the best i can describe Pros Integration of all modules within the software Cons I'll like the be able to submit xrays within referal forms . Review Source Response from Practice-Web December 27, 2022 Thanks so much for your kind words, doctor! We're glad the comprehensiveness of the software has been helping your office thrive. On the x-rays with referral forms - it is possible. A member of our Support team will be in touch soon to walk you through it. If we have trouble connecting, please message us at support@practice-web.com and let us know when a good time is to help you get set up. Thanks! JC Jaewoo C. Owner Medical Practice Used the software for: 2+ years ### "Good Dental Software" August 14, 2024 5.0 Pros User friendly and not as difficult as other dental software. Cons texting word count limitations and the fact that the number for the texts comes out as 1-800 number; not that great in terms of the reports being accurate (like recall list) Review Source Response from Practice-Web August 29, 2024 Hi, Jaewoo! Thank you for being a valued client and for using Practice-Web. We're glad to hear that your team finds Practice-Web user friendly. To address your concerns, unfortunately all text message providers limit the number of letters/characters allowed to be transmitted. But we have done everything we can to make sure that our users have the ability to send the maximum number of characters allowed by the cell phone service providers. If you find that your recall list has some inaccuracies, this typically occurs when a staff member doesn't correctly use the Recall Appointment button in the Appointment Module. Have your staff call our support team and we'll be happy to review the correct use of Recalls in Practice-Web. EA Ella A. Billing Department Hospital & Health Care Used the software for: 1-2 years ### "Super Happy with Practice-Web" June 19, 2024 5.0 Pros We like all the options we have when presenting treatment, and how easy it is to use for all of the staff! Also, when you look for help with anything, there are multiple ways to contact a practice web representative Cons As with any other program, sometimes it crashes, and opening a second app like DENTIMAX or OWANDY takes more than 3 clicks. Review Source Response from Practice-Web July 3, 2024 Thank you Ella for your review. We're glad that your team finds Practice-Web easy to use. If you every have an issue with the software, reach out to our support team right away and we'll be happy to resolve your concern. SS Stacy S. Front Desk Hospital & Health Care Used the software for: 2+ years ### "Review" September 21, 2023 5.0 Pros It's user friendly. The system is not hard to figure out. Cons Nothing I can think of. We have been using Practice-Web for the last 6 years and are satisfied with the software. Review Source Response from Practice-Web October 19, 2023 Thanks for your thoughtful review, Stacy! We really appreciate it when long-term clients recommend the software. We'd like to talk with you more, but can't tell which practice you're with. Can you please shoot us an email at sales@practice-web.com and let us know? Thanks! SW Sheryl W. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Great service" April 6, 2024 5.0 Great support. Whenever they help us problems resolved so easily. Pros The technical support is incredible! The program is so easy to use. Cons Not sure. Everything is great so unable to answer this. Reason for choosing Practice-Web Years ago our manager went to the convention and was impressed with the program. Review Source Response from Practice-Web July 3, 2024 Hi, Sheryl! Thank you for your great review and we're happy to have you as part of the Practice-Web family. GL Gundong L. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Awesome dental software! " July 9, 2024 5.0 I have been using Practice-web for last 5 years since I started my own practice. Every time we run into trouble (simple or complicated) the support has been great. They care about it more than my staffs. There was one time, our staff made a mistake, but the support was able to fix everything for us. Pros The best and simple dental practice software with user friendly interface and easy to use. Cons Nothing really in particular, I wish there was a chat support. Review Source MV Minh V. Co\_Owner Medical Practice Used the software for: 2+ years ### "Review of Practice Web Dental software." November 17, 2022 5.0 I am very happy with the software. Pros The software is very easy to learn and is user friendly. This helps alot with the switch over from Windent Platinum. Cons I don't really have any negative comments about the software or the support teams. Reason for choosing Practice-Web Easy to use and reasonable price. Review Source Response from Practice-Web November 25, 2022 Thanks so much for your kind words, Minh! We're glad you're finding Practice-Web affordable and easy to use/ user-friendly after your migration from Windet Platinum and are thrilled our Support team is helping you thrive! We always share client responses from post-Support surveys and review sites with our team. You made our day! Your office has been a delight to work with as well. BM Bryan M. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Practice Web Review" April 5, 2023 5.0 I really have nothing but high praise for the software and the company. I would recommend them to any dental office looking for great practice management software at an affordable price Pros User Friendly, Great Tech Support, Hosted on Local Server as Opposed to Cloud Based Computing Cons Nothing that I can think of. All problems are minor and resolved quickly Reason for choosing Practice-Web recommendations from other doctors on DentalTown Review Source Response from Practice-Web April 10, 2023 Thanks for your thoughtful review, doctor! We're glad you find the software user-friendly and that the support is helping you thrive! sP sherry P. office manager Hospital & Health Care Used the software for: 2+ years ### "multitask" December 28, 2022 5.0 great Pros most impactful are the reports ,scheduling feature with autocodes, claims Cons sometimes when i am looking for a report i need to call to have created Review Source Response from Practice-Web January 5, 2023 Hi Sherry! It means a lot when our long-term practices share feedback. We're glad the reports, scheduling with autocodes, and claims features are helping you multitask and boost efficiency! As you know, the data most practices want can be found in Standard Reports. Sometimes more advanced practices like yours want to look at different cross-sections of data available through custom reports. If you run into that situation again and don't want to call, you can open a support ticket via our website or by emailing Support@Practice-Web.com. Just mention in your notes that you'd prefer an email response if possible. We can often send written instructions that you can follow when you have a break from patients. fL flor L. Front office manager Hospital & Health Care Used the software for: Less than 6 months ### "looks very nice and high quality" May 24, 2023 5.0 Pros very nice screen and you can change to you liking Cons too much screem at trhe home page and is too much to enter just to schedule and appt Switched from [EZ 2000 Dental Software](https://www.capterra.com/p/7365/EZ-2000-Dental-Software/) updated software Review Source Response from Practice-Web June 5, 2023 Thanks so much for your thoughtful review, Flor! We're glad your upgrade went smoothly and that you've been able to customize the software to your needs. Regarding your concerns, you do have a lot of control over how the schedule displays and what data is required. That's typically covered as part of your free training, but it's no doubt a lot to take in and sometimes things don't seem relevant until you're using the software daily. For spot needs like this, you can always call our Support team and they'll help you set things up how you want them. If you want more of an overview, our Office Manager YouTube Playlist covers a ton of stuff, so you can learn in your free time and discover new features as well. https://www.youtube.com/playlist?list=PL0-NdDlXenTCoxPLs0ZIMHihwTd5c3uMS AF Anthony F. Owner Hospital & Health Care Used the software for: 1-2 years ### "Practice-Web Practice Management Software" January 28, 2022 5.0 Overall, we are very pleased with Practice-Web. Pros This open-source software does everything we need for our daily operations, and now allows us to e-prescribe as well. The support team is always helpful, and everyone at the company, from the \[SENSITIVE CONTENT\] on down the chain has been a pleasure to work with. Cons The integration process was tricky, and a bit complex, but once done, performs well. Integration with prior data sets was the biggest challenge. Alternatives considered [Dentrix](https://www.capterra.com/p/2329/Dentrix/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Review Source Response from Practice-Web July 14, 2022 Thanks for your kind words, doctor! We shared this feedback with the team and it made their day. Very glad to hear your conversion from Data Team went smoothly and that Practice-Web's modern features like email, texting, and e-prescribing are helping boost your production and thrive! MK Massoud K. OFFICE MANAGER Hospital & Health Care Used the software for: 2+ years ### "OVERALL REVIEW" March 4, 2024 5.0 GREAT USER FRIENDLY AND EASY TO USE. EASY TO TEACH AND LEARN Pros EASY TO USE, ANYTIME I NEED HELP I CALL CUSTOMER SUPPORT AND EVERYONE THERE IS VERY HELPFUL Cons I WISH THAT EVERYTHING DIDNT HAVE A SEPERATE CHARGE. SUCH AS SUPPORT AND TEXTING. Review Source KH Kerstin H. Dentist Hospital & Health Care Used the software for: 2+ years ### "Easy to use, solid software." October 12, 2022 5.0 Pros Easy transition from previous software. Customizable to our practice and workflow. Wide array of included features, plus additional add-ons, as needed. Support is readily available and knowledgable. Cons Forms can be clumsy to adjust. Online portal is not seamless to use. Review Source Response from Practice-Web October 13, 2022 Thanks for your kind words, doctor! We're glad the transition to Practice-Web has been smooth and that the features, customizations, and Support are helping you thrive! PT Panadda T. Dentist Medical Practice Used the software for: 2+ years ### "My Practice-Web Using Experience" March 29, 2022 5.0 Pros Software is powerful and easy to use. It is easy to integrate and works quite well with my Owandy QuickVision imaging software. Cons E-Prescribe should be included in the software. Review Source Response from Practice-Web July 14, 2022 Thank you for your kind words, doctor! We're glad the integrated imaging and powerful features of Practice-Web are helping you thrive. We do offer integrated e-prescribing that our doctors have found both fast and easy to use. However, there is a small charge for it because not all practices want it. One of our specialists should have reached out to you, but if you want to discuss this more, please give us a call at 800.845.9379. Thanks! hG hamed G. Dr Health, Wellness and Fitness Used the software for: 2+ years ### "Best Dental Software" January 6, 2022 5.0 Excellent support. It has improved my practice running smoothly and increase productivity. Pros Overall ease of use and navigating around the software Cons I have been using the practice web for over 2 years and yet found any features that i do not like. It is a great Dental software. Review Source Response from Practice-Web July 14, 2022 Thanks for your kind words, doctor! We're thrilled the software is helping you boost productivity and your practice run smoothly. I've also shared your feedback with the Support team. It made our day! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.